Cancellation & Refunds

At cheapSofa.co.uk, we want you to be completely satisfied with your purchase. If, for any reason, you decide that you do not want to keep your order, you have a generous period of 30 calendar days from the date of receiving your furniture to inform us. Simply reach out to us in writing via email or give us a call on +44 7985 797310.

Easy Returns Process: Returning your order is a hassle-free experience at cheapSofa.co.uk. You  have the option to return the items to any of our convenient collection points and receive a full refund, including the original delivery charge. Alternatively, if you prefer, we can arrange to collect the items on your behalf, with a charge of £100 for the collection service.

Assistance for Item Uplift: If we are collecting the items from you, we kindly ask for your cooperation in ensuring a smooth uplift process. Please make sure the furniture is returned in the same condition as it was received, as we are unable to provide a full refund if there are any signs of damage or misuse.

Refund Process: Once the returned goods are back at our local warehouse and have been inspected, we will refund you the full amount paid for the items (excluding the cost of collection). Please note that for card refunds, it may take up to 7 working days from the date of processing the repayment for your account provider to credit the refund amount back to your account.

Our Commitment to Quality: At cheapSofa.co.uk, we take pride in delivering furniture of the highest quality. We have invested significant time and effort in working closely with our suppliers to ensure that our products are packed and shipped with the utmost care, resulting in their safe arrival. Our delivery teams are dedicated to providing the best service in the industry.

Dealing with Transit Damage: While we strive to ensure your furniture reaches you in excellent condition, we understand that occasional mishaps can occur during transit. If you unwrap your order at home and notice signs of transit damage, please follow these steps:

• If the furniture is still usable despite the damage, you are welcome to proceed with using it.

• Our cheapSofa.co.uk delivery team will document the issue by completing an incident report form and ask you to sign it. They may also take accompanying photographs for reference.

• The incident report form will be returned to the delivery store, where it will be logged against your order number and assessed for appropriate action.

• If a repair is not feasible, we will either replace the furniture or provide a full refund. In such cases, the faulty goods will be returned to the ownership of cheapSofa.co.uk before the refund is processed.

Please note that a full refund will be limited to the original purchase price paid for the unsatisfactory merchandise. At cheapSofa.co.uk, we are committed to ensuring your satisfaction and addressing any issues that may arise. We strive to make the returns and refunds process as seamless as possible, ensuring that you have a positive shopping experience with us.